Pricing

Though we work hard to keep out customers informed, we retain the right to change pricing without notice when necessary.

Returns

All returns are for exchange or store credit only. You must return item within 30 days of the date of sale. You are responsible for related shipping charges. All returns must be accompanied by receipt or packing slip.

Due to the special nature of some of our products, involving issues such as hygiene and Jewish law, as well as seasonality, there are several exceptions to the general policy of accepting returns and issuing store credits. These include, but are not limited to:

• Shofars - We will only accept returns on shofars which are defective or cracked. All shofars are carefully inspected before shipping.
• Mezuzah parchments and tefillin - Our standards of halacha for these products are of the highest level. Mezuzah parchments cannot be returned under any circumstances.
• Computer software, cd's and videos - These items cannot be returned after they have been opened, unless the item is defective.
• Etrog and lulav - Due to their perishable nature and our need to pre-order specified amounts, all etrog and lulav orders are final.
• Custom imprinted products - anything requiring customization or altering of a product (such as imprinted kippot or engraved jewelry) cannot be returned unless the reason for return is a result of our error.
• There are no returns on a number of imported specialty items imported. If this is of concern to you, please contact us by phone before purchasing the item.
• We will not accept returns on items which have been ordered in bulk,( i.e. kippot, without personalization).
  

If you have any questions regarding our return policies, please give us a call at 800-626-6536 and we will be happy to assist you.  Exceptions may be considered on the policies above, based on special circumstances, which must be approved by management.

How to Return a Package

Please wrap your package securely and include your packing slip. For your protection, we recommend you return your package via UPS, FedEx, or insured mail.

Send your return or exchange to: